Field Operations Supervisor - Animal Control Officer

Animal Control · Wildomar, California
Department Animal Control
Employment Type Full-Time
Minimum Experience Senior Manager/Supervisor
Compensation $75,000.00 / Year

Animal Friends of the Valleys (AFV) is the leading animal shelter for the cities of Temecula, Murrieta, Lake Elsinore, Menifee, Canyon Lake and Wildomar, and small parts of Riverside County. We provide top-quality animal welfare and animal control services for our client cities. We were selected as a 2021 California Non-Profit of the Year for our continuing efforts to prevent the suffering of animals and ending pet overpopulation in the cities we serve. If you are looking for a way to make a difference and not just a job, AFV is exactly what you’re looking for!


We are looking for a strong leader with animal control / law enforcement experience for our Animal Control Department!


Summary of Duties:
The Field Operations Supervisor plans, directs, organizes, coordinates, and evaluates animal control activities including the enforcement of laws related to animal protection and the sheltering of animals; assists with the development and implementation of animal control programs and field enforcement policies; assists with the coordination of division activities with other City departments and outside agencies; assures all employees are managed effectively and that both quality and budgetary objectives are met or exceeded.
Essential Functions:
• Coordinates staffing and develops work schedules to accommodate animal control contract compliance.
• Plan, prioritize, assign, supervise and review the work of staff responsible for providing animal control services.
• Assist in policy development related to animal control services.
• Supervise the impoundment of animals and the determination of animal cruelty cases; verify the issuance of summonses and review cases.
• Coordinates with the city attorney, District Attorney, and other courts as needed; appears in court on applicable cases.
• Participates in the selection and hiring of assigned personnel; assist with training and orientation of new employees; provides training, guidance, and counseling to assigned personnel; complete employee performance evaluations and reviews as required; promote career development of subordinates.
• Promotes and ensures proper employee training and compliance with departmental safety procedures; ensures that all equipment, materials and work conditions are adequately maintained.
• Responds to inquiries and complaints regarding animal control; personally investigates and handles difficult public relations situations (please refer to media inquiry policy).
• Assist in writing and obtaining warrants.
• Supervise and participate in the preparation of reports for various cases including cases going to trial; prepare supplemental reports as required; appear in court to present evidence and testimony as required.
• Maintains records and compiles reports; prepares and/or assist with preparation of the annual operating budget for animal control functions.
• Prepares routine and special records and reports related to animal control activities and operations, including quarterly and annual rabies reports.
• Monitors and maintains appropriate levels of supplies, equipment, and inventory to ensure efficient and effective division operations.
• Attends Meetings as requested.
• Hearing Officer in PC 597.1 impound hearings, potentially dangerous and public nuisance hearings.
• Investigates reports or files complaints of animal abuse, neglect, dangerous animals, public nuisance and takes appropriate action.
• Maintains vehicles and equipment in proper working condition and conducts regular inspections.
• Assures all employees are managed effectively and that both quality and budgetary objectives are met and/or exceeded.
Other Duties:
• Performs all duties of an animal control officer.
• Participates in shift activities as necessary including enforcing local and state laws; issues citations and makes arrests.
• Explains ordinances relating to the care and keeping of animals to the public; promotes and provide education to the public regarding the keeping and caring of pets.
• Interprets, conveys, and ensures implementation of AFV policies, procedures, and methods; ensures that personnel have clear guidelines of authority and responsibility.
• Maintains contact with citizens regarding animal control issues and problems and preserves good relationships with the general public; takes an active role in public education related to animal control issues.
• Attends meetings and respond to related questions and complaints; provides public education regarding animal control.
• Presents and maintains a positive and professional image of the police department; participates in community oriented policing.
• Provides a full range of administrative support to management staff; conducts a variety of organizational studies, investigations, and operational studies; recommends modifications to programs, policies, and procedures as appropriate; prepares departmental policies and procedures; prepares and presents staff reports and other necessary correspondence.
• Assures department runs smoothly and functions efficiently.
• Conducts internal affairs investigations and investigation of citizen complaints as necessary.
• Participates in budget development and administration; prepares and plans budget requests for assigned operations and special details; participates in the development of grant applications and the administration of grants
• Submits animal control numbers by the 5th calendar day of each month.
• Conducts monthly safety meetings with animal control staff and provides documentation of understanding and attendance.
• Serves as supervisor in other departments as needed.
• Performs related duties as assigned
Qualifications and Certifications and/or Education
• Four years of paid full-time experience in the administration and operation of an animal care, enforcement, or animal control operation, including supervising, training and reviewing the work of subordinate staff.
• Valid California Class “C” driver’s license
• Possession or be able to possess a certificate for euthanasia.
• Possessions of a valid P.O.S.T. approved P.C. 832 Certificate or obtain a certificate within 4 months of employment with AFV. Failure to obtain the required certificates will result in release of employment.

In Addition to Qualifications and Certifications and/or Education:
Knowledge of:
• Various breeds of dogs, cats, marine and other wild or domestic animals.
• Various types of animal behavior.
• Various provisions of penal code 830 related to animal control and penal code 832-arrest.
• Principles of supervision, training, and performance evaluation.
• Pertinent federal, state, and local laws, codes, and regulations including laws governing animal control and protection.
• Techniques and applications of self-defense and proper use of force.
• Principles of business letter writing and basic report preparation.
• Standard broadcasting procedures of a radio system
• Principles and applications of public relations.
• Principles and practices of data collection and analysis.
• English usage, spelling, grammar, and punctuation.
• Basic computer and software systems including but not limited to MS Office.
• Basic principles and practices of budget preparation and control.
• Geography of the local area.
• First aid and CPR procedures and practices.
Ability to:
• Maintain to good driving record which allow you to be insurable and a valid California Drivers License.
• Supervise, organize, and review the work of lower level staff.
• Supervise, train, and evaluate staff.
• Take charge and command of subordinates.
• Perform a wide range of animal control law enforcement assignments.
• Understand, interpret, apply, enforce, and make decisions in accordance with applicable federal, state, and local policies, laws, and regulations.
• Think clearly and act quickly in a variety of situations.
• Judge situations/people accurately.
• Effectively use and qualify with law enforcement tools and weapons including batons, defensive tactics, and other safety equipment.
• Interview victims, complainants, witnesses, and suspects.
• Accurately observe and remember names, faces, numbers, incidents, and places.
• Administer first aid.
• Prepare clear and concise reports and routine correspondence.
• Maintain contact and preserve good relations with the public; respond to requests and inquiries from the general public.
• Effectively present and communicate information/directions in one-on-one and small group situations to the general public and other employees of the organization including subordinates and superiors.
• Work irregular and on-call hours including weekends, evenings, and holidays.
• Meet the physical requirements necessary to safely and effectively perform the assigned duties.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective working relationships with those contacted in the course of work
• Work independently, prioritize calls and respond appropriately to a variety of animal complaints.
• Work effectively in stressful situations
• Exercise good judgement and make sound decisions
• Identify animal species, breeds, ages and gender.
• Identify signs of animal illness, diseases and injuries.
• Euthanize severely injured animals in emergencies and non-emergency situation in the animal shelter, out in the fields with and without the pet owner being present.
• Perform a variety of animal control activities such as animal handling, capturing, and confining.
• Be compassionate to animals.
• Communicate clearly and concisely, both orally and in writing; write defensible reports.
• Write legibly
• Prepare and maintain accurate records and reports.
• Obtain information through interview and interrogation, deal fairly and courteously with the public.
• Establish and maintain cooperative-working relationships with those contacted in the course of work.
Ability to Carry and Use of Law Enforcement Equipment as it Pertains to:
• Collapsible ASP Baton under the protection of California Penal Code Section 22295 (regularly employed and compensated by a person engaged in any lawful business, while actually employed and engaged in protecting and preserving property or life within the scope of employment).
• Handcuffs for matter and purposes of legal and lawful detention while police arrive.
• Pepper Spray under the protection of California Penal Code Section 22820 (person has satisfactorily completed a course of instruction approved by the Commission on Peace Officer Standards and Training in the use of tear gas).
Working Conditions:
Environmental Conditions:
• Field environment; travel from site to site. Hot and cold temperatures; inclement weather.
Physical Conditions:
• Essential and marginal functions may require gaining and maintaining control of large and often aggressive animals; lifting/carrying medium-heavy objects of up to 75 lbs. of weight, maintaining physical condition necessary for standing, squatting, twisting, running, stooping and walking for prolonged periods of time; operating motor vehicle and other equipment.
Work Attire:
• Wear and AFV approved uniform and related equipment including badge, collapsible ASP baton; handcuffs and spray.

Work Assignment:
• Subject to irregular work shifts including evening, weekend and holiday shift assignments.

Thank You

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  • Location
    Wildomar, California
  • Department
    Animal Control
  • Employment Type
  • Minimum Experience
    Senior Manager/Supervisor
  • Compensation
    $75,000.00 / Year